Only 8% of organizations cited external attacks as the reason for data breach incidents in their organization, which is why it’s sometimes said that employees are the weakest link.
This is not the case at Generali Global Assistance (GGA), as we take robust measures to vet all of our employees and use best security practices when it comes to keeping our clients’ data safe. Click on each bullet below to learn more about how we protect your data from the inside out.
Our Employees Are An Important Factor in Your Data Protection.
For us, data security is a continuous and ongoing priority. Workstation inspections are conducted weekly throughout our Resolution Center to ensure that all sensitive information is being stored properly and securely. Our Resolution Center is also a cellphone-free, paperless environment, and random audits are routinely done to ensure compliance.
Our employee training is frequently reviewed and updated, with a focus on data security. During our recruitment process for Resolution Specialists, we look for people who already have significant experience working with sensitive information. After recruitments are hired, they receive two weeks of in-class training and two weeks of on-the-floor training, both with special emphasis on data handling. Training focuses on proper ways for collecting, sharing, and safeguarding personally identifiable information (PII); reporting any suspected or confirmed privacy incidents; and how to adhere to our strict company policies and procedures regarding information security and privacy protection via a three-prong approach (your computer, your workstation, and your building). All new employees are also provided chair-side coaching for the duration of their 90-day probationary period.
All employees at GGA are also required to take annual HIPPA training and our parent company, Generali Group, has established an ongoing security awareness campaign that is cascaded down internally for all employees via email.
The benefits of a comprehensive employment background screening are many but foremost among them is increased applicant and new hire quality. Because our employees routinely work with sensitive information, GGA Identity Protection (IDP) hires only the most qualified of applicants. Rigorous background checks are also shown to reduce employee turnover, improve regulatory compliance, and increase safety and security. We want to make the right decision the first time and, with the multi-step process we take in vetting our employees, we can be confident that we are.
Certification for Resolution Specialists demonstrate a company’s investment in both its people and its services as well as a commitment to high standards of professionalism, compliance, and customer service excellence. FCRA certification ensures compliance with the Fair Credit Reporting Act, which was enacted to promote the accuracy, fairness, and privacy of consumer information. The CIPA program is an international professional certification program specifically developed to train and equip professionals to understand and address identity theft and related fraud, which means our specialists have completed coursework specific to consumer protection laws and related requirements, identity theft risk management standards and solutions, and legal and regulatory responses.
